Getting Started with eHopper POS
Log In Screen Keeps Saying "Your Account Has Been Upgraded"
If after attempting to log in to the eHopper app, the log in screen is frozen, saying "Your account has been upgraded," please follow the below steps. 1. Clear the cache and cookies on the device. To do so, please follow the steps ...
Setting Up Terminal on POS
Overview You can process credit card transactions on eHopper with a Pax, Djavoo, ChargeAnywhere or Poynt terminal. You have to first set up the terminal in Back Office. For Pax, you have to add terminal's serial number in POS. For Poynt, you don't ...
Setting Up Cash Drawers on POS
Overview You can set up cash drawers on POS with Windows, Android, or Poynt devices. You have to first connect the cash drawer to a working printer. Prerequisites 1. The cash drawer and printer you are connecting it to must be compatible with eHopper ...
Setting Up Printers on POS
Overview You can use receipt/kitchen printers with Android, Windows, and Poynt devices when working in eHopper. Setting Up Printers On Windows Devices Prerequisites 1. You must have already installed your printer's driver. To do this, please follow ...
Creating eHopper Account and Logging in to POS for First Time
Overview You can set up an ehopper POS account on Ehopper's website. A. Creating Account On Windows PC 1. Click on the following link: https://ehopper.com/pricing/ and select Sign Up under your preferred plan. 2. Fill in the necessary info about your ...
Creating/Upgrading to an eHopper Freedom, Restaurant, or OmniChannel Account
Table of Contents Upgrading an Existing Account to a New Package Creating an OmniChannel Account without Preexisting Account Upgrading an Existing Account to a New Package (Freedom, Restaurant, or OmniChannel) 1. If you have an existing account that ...
Supported Equipment
Please see below for the supported POS devices, receipt printers, cash drawers, and barcode scanners. A. Supported Devices All-in-One Dual Screen All in One Single Screen RMX Android 15'' POS device Windows 10 PC's and laptops (non touch screens) ...
Finding Account ID, License Key, and PIN
Your Account ID, License Key, and PIN # can be found in the Welcome Email you received upon first creating an eHopper account. If you cannot find the Welcome email, you can also find them after logging into https://bo.ehopper.com/. Please see details ...
Troubleshooting: Issues Logging In to eHopper
Overview You are unable to use multiple eHopper accounts (with different Account ID's) on the same device simultaneously. If you try to log in to another account after previously logging in with one account, you will receive an error message. To ...
Demo the eHopper Freedom Plan
Overview You have the option of testing our paid package for a trial period of 14 days. NOTE: The trial period is for demo purposes only. All data from this demo will be lost after 14 days. Instructions 1. After you create an Essential account from ...
Activating the eHopper App on Poynt Terminals
Overview Depending on how you acquired the Poynt device will determine how you install and purchase the eHopper app. A. Acquired Poynt Terminal from eHopper Directly 1. Downloading eHopper POS App on the Poynt If you acquired the Poynt terminal ...
Logging In and Logging Out of POS
Overview To log into eHopper POS on your device, install the eHopper POS app. Then, input your Account ID, License key, and PIN number, which was provided to you in your welcome email. You can log out of POS from the left navigation menu. ...
Download eHopper App for Windows PC
Overview eHopper can now be installed and used as an app on all Windows PC. Please follow the steps below to install and log in. Instructions 1. If you do not currently have an eHopper account, create one through https://ehopper.com/pricing/ 2. ...