Troubleshooting: Issues Logging In to eHopper

Troubleshooting: Issues Logging In to eHopper


  • You are unable to use multiple eHopper accounts (with different Account ID's) on the same device simultaneously. If you try to log in to another account after previously logging in with one account, you will receive an error message.
  • To resolve, you will need to either clear the cache and cookies of your Chrome browser (if logging in on Chrome) or clear the cache or uninstall and then reinstall the eHopper POS app (if logging in to POS on the app). 


Error Messages

A) Back Office 

Bad request



User not found




A) If using eHopper in Chrome browser, clear cache and cookies on Chrome. 

1. Close the browser window you are currently using eHopper on.

2. Navigate to your Chrome browser History

3. Select Clear browsing data.


4. Make sure Cookies and other site data and Cached images and files are selected and then select the CLEAR DATA button.  


5. Go back to and log in with the Account ID of the account you want to use on the device. 


B) If using the eHopper POS app on Android device, clear cache of the app.

1. Go to Settings on your device.

2. Select Apps.

3. Select eHopper.

4. Select Storage


5. Open the eHopper POS app and log in with the credentials of the account you want to use on the app. 

Note: An alternative is to uninstall and then reinstall the app (all data will be saved). 


C)  If using the eHopper POS app on an iPad: uninstall and then reinstall the app (all data will be saved). 


D) If using eHopper POS app on a Poynt device:

1. Swipe down on the home screen of the Poynt device.

2. Select the Settings button on the top of the screen.

3. If you have not yet enabled Developer preferences on the device, select About and then tap PoyntOS Version 10 times. It should prompt you to enter a passcode: enter 157953. Developer preferences should now be enabled. Hit the back button on the top left to return to the main Settings screen.

4. Select Developer Preferences--->System--->Apps---->eHopper

5. Select to Clear data.

6. Once the data is cleared, select Force stop.

7. Open the eHopper POS app and log in with the credentials of the account you want to use on the app. 

    • Related Articles

    • eHopper White Screen Troubleshooting

      If you are using a supported eHopper device for your POS app and the app stopped working (white screen), please follow the steps below for troubleshooting, depending on the device you are using: Windows device: Clear cache: 1. open the POS app 2. ...
    • Logging In and Logging Out of POS

      Overview To log into eHopper POS on your device, install the eHopper POS app. Then, input your Account ID, License key, and PIN number, which was provided to you in your welcome email. You can log out of POS from the left navigation menu. ...
    • Activating the eHopper App on Poynt Terminals

      Overview Depending on how you acquired the Poynt device will determine how you install and purchase the eHopper app.   A. Acquired Poynt Terminal from eHopper Directly 1. Downloading eHopper POS App on the Poynt  If you acquired the Poynt terminal ...
    • eHopper Release - 0.25.2

      Overview of New Features:  1. Weight Scale Integration 2. Tax per Product Category  3. Optimization of Socket Mobile 7Ci Barcode Scanner Integration with Android 1. Weight Scale Integration Now you can use integrated weight scales for your POS app on ...
    • Creating eHopper Account and Logging in to POS for First Time

      Overview You can set up an ehopper POS account on Ehopper's website. A. Creating Account On Windows PC 1. Click on the following link: and select Sign Up under your preferred plan. 2. Fill in the necessary info about your ...