Basic POS Operations
FAQ for eHopper Setup and Troubleshooting
1. How to fix issues with the Cash Drawer connection on Windows POS app after upgrading? If you experience an issue with your Cash Drawer connection after updating your Windows POS app, please see: ...
eHopper White Screen Troubleshooting
If you are using a supported eHopper device for your POS app and the app stopped working (white screen), please follow the steps below for troubleshooting, depending on the device you are using: Windows device: Clear cache: 1. open the POS app 2. ...
Instructions for Resetting eHopper
Overview Please follow the instructions below for resetting eHopper on each device. 1. Delete Cache On Device A) If using eHopper in a Google Chrome browser: Close the browser window you are currently using eHopper on. Navigate to your Chrome browser ...
Upgrading Version of eHopper POS
Overview Every time a new upgrade is available, you will have the option of upgrading to the new version of eHopper on Google Play or continuing to use your existing version of eHopper. After the upgrade has started on one of your registers, all ...
Clock In/Clock Out
Overview Freedom customers can have their employees clock in and out whenever they log in and out of PoS to easily keep track of their hours. Requirements 1. Must be a Freedom Plan customer and have installed the Clock In/Clock Out app in the App ...
Enable Usage Of Register By Multiple Employees
Overview When feature enabled, after each employee in a store processes or saves an order, he/she will be automatically logged out of POS so a different employee will be able to log in with that register. Instructions In Back Office, ...
Activate/Deactivate Register in POS
Activating Register Requirements The register (and its License Key) must not already be activated on a device. You must be working online (as opposed to offline) Instructions 1. On the POS log in screen, enter the Account ID and License Key that you ...
Working Offline
You can continue to operate eHopper POS when there is no connection to the cloud server. When offline, you can perform all operations except those that involve a credit card. The indication in the upper right corner shows the status of your ...
Enable Dark Mode for POS Screen
Overview By default, your POS screen will be light, however, you can enable dark mode to make the screen a darker shade. This is helpful to prevent glare in dark locations that have a lack of daylight, such as nightclubs, bars, or restaurants. ...
Viewing Current Register and User Info While Logged in
Overview In POS Settings, you can view the account details of the register you are currently logged in to, including the Register Name and Current Employee. Instructions 1. In the left navigation menu, select Settings--->Account Details. On this ...
Unblocking Register in POS
Instructions 1. Your register will get blocked after entering an incorrect PIN 5 times. To unblock it, you can either do so in Back Office Register Settings or via email. To unblock via email, select the Unblock register button that appears in the ...
Opening/Closing Register
Overview Before you can make any sales in POS, you must first open your register. When your shift is complete, you then close the register. Requirements Must have either an Administrator, Manager, or Salesperson role. Opening Register 1. In ...
Synchronize / Sync Data
Overview You will need to sync your data in POS any time changes are made in back office or after you have been working offline. When to Sync Data If make any changes in Back Office If you are back online after operating POS offline ...
Opening Back Office from POS
Requirements Must have an Administrator or Manager employee role. Instructions 1. Select Back Office in the left navigation menu. If using a Windows device, a separate browser window will open up. If using the eHopper POS app on an Android or iPad ...