Viewing Order Info and History in Back Office

Viewing Order Info and History in Back Office


You can view all your previous order history and detailed information on the Orders screen. 



1. Open the left navigation menu and select Orders.

2. You will be moved to the Orders screen. Here, you can view up to 500 of your most recent transactions.

  • By default, orders are sorted in date descending order.
  • Click on either the Next button or the different page numbers on the bottom of the screen to navigate through all orders. 

Functions available on this screen:

  • Search for specific order in the Search for order field on the top left of the screen by inputting the order ID, order name, or customer’s phone or mobile number.
  • Filter orders by date range in the drop down menu on top right of screen (default will be Today)
  • Filter orders by StoresOrder Source (if have the OmniChannel package or Self Serve app installed), Order Type (if have Order Management app installed), Order StatusFulfillment status (if have Order Management app installed), and by the Employee who took the order in their respective drop-down menus on the top of the screen.
  • You can also filter by time-range to view your orders during specific ranges of time within a day. The default value is All Day. You can also select a custom time range within a 24 hour period by selecting Custom Range and then choosing the Start Time and End Time from the respective drop-downs.
    • The possible selections are only by the hour (12:00, 1:00, 2:00, 3:00, etc) and not by 12:15, 1:30, etc. 


  • Sort orders for each column header (Order IDOrder Name, Fulfillment status, order StatusTotal Sales price, DateEmployee who took the order, and Customer) by clicking on the column header you would like to sort by. Click again to sort by another option in the column category.
  • The different types of order statuses are the following:

              Paid: represented by the  symbol

              Voided: represented by the symbol

              Refunded: represented by the  symbol


  • You can export the Order Report or the Order Details Report to a .csv file by selecting the Export button and then choosing either Orders or Order Details from the drop-down.
    • The Order Details export will display all items and modifiers/matrix variants sold in each order, in addition to all of their individual pricing and discount information. 
  • View additional order details by clicking on a specific order. It will take you to the Order Details screen. 


  • This screen shows all the items processed in the order in the Description column (including modifiers and matrix variants selected for each item), the Sales Manager or Administrator who approved price/discount editing for the employee for that particular item (if applicable) the Quantity of the processed item, the Item Price (price per one quantity of item), the amount of Discount provided, and the Total Price of all the quantities of that processed item.
  • If an item was refunded or voided, that row will be appear faded. 
  • The top of the screen shows additional details of the order, including the amount of Tax and Tip.

    • Related Articles

    • Loyalty Reporting in Back Office

      Loyalty Report To access, select Reporting--->Loyalty Report in the left navigation menu. In the Loyalty Report, each date that at least one loyalty action occurred appears in a separate row. You can customize which columns you would like displayed ...
    • Table Management Setup in Back Office

      Table Management Setup in Back Office 1. In the left navigation menu, go to Apps--->App Directory and then purchase the Table Management app. 2. In the left navigation menu, go to Apps--->Table Management 3. Select the checkbox next to the store(s) ...
    • Taking Orders with Table Management

      Video Tutorial Prerequisites Follow the steps from to set up Table Management in the Back Office. Follow the steps from ...
    • Customize Order Types

      Overview You can customize and manage the Order Type options that will be displayed in the POS, including adding new Order Types, disabling existing ones, and choosing the Default Order Type for each sale.    Prerequisites 1. Must be on either the ...
    • Updating Fulfillment Status of Order

      Overview Freedom customers can update the fulfillment status (New, In Preparation, Prepared, In Fulfillment. Fulfilled) of each order at any point.    Requirements 1. Must be a Freedom customer. 2. Must be assigned either Administrator, Manager, ...