Unblocking Register in POS
1. Your register will get blocked after entering an incorrect PIN 5 times. To unblock it, you can either do so in Back Office Register Settings or via email. To unblock via email, select the Unblock register button that appears in the error message on the bottom of the screen.
2. You will be taken to the Unblock register screen. Enter your email into the Enter email field and then select the Unblock button.
3. You will be sent an email with instructions of how to unblock your register.
Logging In and Logging Out of POS
Overview To log into eHopper POS on your device, install the eHopper POS app. Then, input your Account ID, License key, and PIN number, which was provided to you in your welcome email. You can log out of POS from the left navigation menu. ...
eHopper White Screen Troubleshooting
If you are using a supported eHopper device for your POS app and the app stopped working (white screen), please follow the steps below for troubleshooting, depending on the device you are using: Windows device: Clear cache: 1. open the POS app 2. ...
Troubleshooting: Issues Logging In to eHopper
Overview You are unable to use multiple eHopper accounts (with different Account ID's) on the same device simultaneously. If you try to log in to another account after previously logging in with one account, you will receive an error message. To ...
Activate/Deactivate Register in POS
Activating Register Requirements The register (and its License Key) must not already be activated on a device. You must be working online (as opposed to offline) Instructions 1. On the POS log in screen, enter the Account ID and License Key that you ...
Deactivating Register in Back Office
Overview Only one person may log in to a register with a specific licence key at once. If someone else wants to log in, they will have to deactivate the register in Back Office and sign in again. Instructions 1. In the left navigation menu, click ...