Overview

In the POS system, Prepaid refers to transactions where customers pay in advance for goods or services. It could  also be used as a Gift Card - physical or eCard.

Note: To activate this app, contact us: support@ehopper.com

• Physical Gift Cards: The merchant scans or enters manually the gift card barcode, compatible with physical prepaid gift cards.
  

• You can order physical cards from your preferred printer or at https://shop.plasticprinters.com/pages/ehopper-1 .  You must generate your own unique 12-digit code with a standard barcode for scanning. Note: this is a third-party service. eHopper is not responsible for this service or orders. In case of questions, payments and orders, please contact them directly.

• eCards: A virtual prepaid code is automatically generated, functioning like a digital gift card.

Prerequisites

Create Prepaid or ePrepaid Items:

1. Go to BO → Products → New Item → Inventory Item (if Matrix products is installed).
   
   
2. In the General tab:
1. Choose Prepaid as the item type.
2. Fill in the necessary information.
3. To enable ePrepaid, check the corresponding checkbox
   

1. Go to POS → Synchronize to apply the changes.
   

Instructions

Issuance Prepaid

1. Go to POS → Add Prepaid product to cart.

2. Complete the purchase using Cash, Credit/Debit Card, or External payment.

3. The Prepaid Issuance screen appears.

4. Enter or scan by barcode scanner the 16-digit prepaid code.

Issuance ePrepaid

1. Go to POS → Add ePrepaid product to cart.
   

2. Complete the purchase using Cash, Credit/Debit Card, or External payment.

3. Complete the sale.

4. A prepaid code is automatically generated.

5. The code can be printed or emailed to the customer.

Examples of printed ePrepaid receipts are shown below:

Configuring Prepaid Options

Navigate to BO → Apps → Prepaid Program to configure:

• Footer and name on ePrepaid receipts.

• Expiration settings: Enable expiration and set the expiration range.
  
  
  
  

Tracking Prepaid Activity

• POS:
  Navigate to ☰ → Prepaid → Scan or manually enter the prepaid or ePrepaid code.
  

• Back Office (BO):
  Go to Reporting → Prepaid Report:

  • Select a time range and press Search.

  • To view a specific card's details, scan or enter the full prepaid code.
    
    
    

Additional Notes

• Quantity cannot be changed: To sell multiple Prepaids, add each separately to the shopping cart.

• Refund/Void: Requires entering the prepaid/ePrepaid code. Balance will be returned to the card.

• Prepaid as a payment method:

  1. Add products to the cart.

  2. Go to All payments → Prepaid.

  3. Enter or scan the prepaid code.

  
  

• Tips: Supported for Prepaid payments (same as Cash/CC).

Salesperson Permissions

Two new permissions have been introduced in the Back Office → Employees → Permissions:

1. Allow to sell prepaid card – Not active by default.

2. Allow prepaid reprint – Not active by default.