Prepaid and Gift Cards

Prepaid and Gift Cards


Overview

In the POS system, Prepaid refers to transactions where customers pay in advance for goods or services. It could be used as a Gift Card.

Notes
NotesNote: To activate this app, contact us: support@ehopper.com

There are two types:

  • Prepaid/Gift: The merchant manually enters the prepaid code, compatible with physical prepaid gift cards.

    • You can order physical cards from your preferred printer or at https://shop.plasticprinters.com/pages/ehopper-1 .  You must generate your own unique 16-digit code with a standard barcode for scanning. Note: this is a third-party service. The eHopper is not responsible for this service or orders. In case of questions, payments and orders, please contact them directly.

  • ePrepaid: A virtual prepaid code is automatically generated, functioning like a digital gift card.



Prerequisites

Create Prepaid or ePrepaid Items:

  1. Go to BO → Products → New Item → Inventory Item (if Matrix products is installed).

  2. In the General tab:
    1. Choose Prepaid as the item type.
    2. Fill in the necessary information.
    3. To enable ePrepaid, check the corresponding checkbox


  1. Go to POS → Synchronize to apply the changes.



Instructions

Issuance Prepaid

  1. Go to POS → Add Prepaid product to cart.

  2. Complete the purchase using Cash, Credit/Debit Card, or External payment.

  3. The Prepaid Issuance screen appears.

  4. Enter or scan by barcode scanner the 16-digit prepaid code.

Issuance ePrepaid

  1. Go to POS → Add ePrepaid product to cart.

  2. Complete the purchase using Cash, Credit/Debit Card, or External payment.

  3. Complete the sale.

  4. A prepaid code is automatically generated.

  5. The code can be printed or emailed to the customer.

Examples of printed ePrepaid receipts are shown below:



Configuring Prepaid Options

Navigate to BO → Apps → Prepaid Program to configure:

  • Footer and name on ePrepaid receipts.

  • Expiration settings: Enable expiration and set the expiration range.



Tracking Prepaid Activity

  • POS:
    Navigate to ☰ → Prepaid → Scan or manually enter the prepaid or ePrepaid code.

  • Back Office (BO):
    Go to Reporting → Prepaid Report:

    • Select a time range and press Search.

    • To view a specific card's details, scan or enter the full prepaid code.


Additional Notes

  • Quantity cannot be changed: To sell multiple Prepaids, add each separately to the shopping cart.

  • Refund/Void: Requires entering the prepaid/ePrepaid code. Balance will be returned to the card.

  • Prepaid as a payment method:

    1. Add products to the cart.

    2. Go to All payments → Prepaid.

    3. Enter or scan the prepaid code.


  • Tips: Supported for Prepaid payments (same as Cash/CC).

Salesperson Permissions

Two new permissions have been introduced in the Back Office → Employees → Permissions:

  1. Allow to sell prepaid card – Not active by default.

  2. Allow prepaid reprint – Not active by default.



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