Prepaid and Gift Cards

Prepaid and Gift Cards


Overview

Disclaimer. By using this prepaid app you agree that you comply with all applicable laws, rules and regulations. eHopper shall not be liable for any losses or damages arising out of your use of the app. For terms and conditions visit: Terms of Use .

In the POS system, Prepaid refers to transactions where customers pay in advance for goods or services. It could be used as a Gift Card.

There are two types:

  • Prepaid: The merchant manually enters the prepaid code, compatible with physical prepaid cards. Important: When creating prepaid physical cards, the code must be a unique 16-digit number.

  • ePrepaid: A virtual prepaid code is automatically generated

NotesNote: To activate this app, contact us: support@ehopper.com

Prerequisites

Create Prepaid or ePrepaid Items:

  1. Go to BO → Products → New Item → Inventory Item (if Matrix products is installed).

  2. In the General tab:
    1. Choose Prepaid as the item type.
    2. Fill in the necessary information.
    3. To enable ePrepaid, check the corresponding checkbox


  1. Go to POS → Synchronize to apply the changes.


Important:

  • Issuing prepaid cards is not considered a sale, its a liability. Therefore, prepaid and ePrepaid products do not appear in the Product Mix Report

  • Sales tax on gift cards is collected upon redemption, not when the card is initially sold. 

  • Prepaid products are processed as a Card payment type, even when Cash Discount or Dual Pricing is enabled

  • Prepaid products are not available in PO receiving or inventory adjustments nor in the import file.

Instructions

Issuance Prepaid

  1. Go to POS → Add Prepaid product to cart.

  2. Complete the purchase using Cash, Credit/Debit Card, or External payment.

  3. The Prepaid Insurance screen appears.

  4. Enter or scan by barcode scanner the 16-digit prepaid code.

Issuance ePrepaid

  1. Go to POS → Add ePrepaid product to cart.

  2. Complete the purchase using Cash, Credit/Debit Card, or External payment.

  3. Complete the sale.

  4. A prepaid code is automatically generated.

  5. The code can be printed or emailed to the customer.

Examples of printed ePrepaid receipts are shown below:



Configuring Prepaid Options

Navigate to BO → Apps → Prepaid Program to configure:

  • Footer and name on ePrepaid receipts.

  • Expiration settings: Enable expiration and set the expiration range.



Tracking Prepaid Activity

  • POS:
    Navigate to ☰ → Prepaid → Scan or manually enter the prepaid or ePrepaid code.

  • Back Office (BO):
    Go to Reporting → Prepaid Report:

    • Select a time range and press Search.

    • To view a specific card's details, scan or enter the full prepaid code.


Additional Notes

  • Quantity cannot be changed: To sell multiple Prepaids, add each separately to the shopping cart.

  • Refund/Void: Requires entering the prepaid/ePrepaid code. Balance will be returned to the card.

  • Prepaid as a payment method:

    1. Add products to the cart.

    2. Go to All payments → Prepaid.

    3. Enter or scan the prepaid code.


  • Tips: Supported for Prepaid payments (same as Cash/CC).

Salesperson Permissions

Two new permissions have been introduced in the Back Office → Employees → Permissions:

  1. Allow to sell prepaid card – Not active by default.

  2. Allow prepaid reprint – Not active by default.



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