Poynt Troubleshooting

Poynt Troubleshooting

1. Poynt cannot connect to cash drawer in eHopper due to loss of WiFi

     Resolution: Restart Poynt device

  

2. Poynt cannot load eHopper POS login window due to loss of WiFi.

 : 

Resolution:  1. Restart Poynt device

    • Related Articles

    • eHopper White Screen Troubleshooting

      If you are using a supported eHopper device for your POS app and the app stopped working (white screen), please follow the steps below for troubleshooting, depending on the device you are using: Windows device: Clear cache: 1. open the POS app 2. ...
    • Poynt Smart Terminal Compatibility with eHopper POS Hardware

      Equipment group Model Connectivity Receipt/Kitchen Printer Poynt Smart Terminal Built-in printer Star TSP100 LAN Connected with main device via WiFi or Ethernet eHopper BTP-R180II Thermal Printer Connected with main device via WiFi or Ethernet ...
    • Receipt Printer Troubleshooting on Windows PC

      If you are using a supported eHopper printer and your receipt printer stops printing, please follow the below steps for troubleshooting.  1. Hold the Feed button on the printer. If nothing prints, that means their either is a paper jam or no paper in ...
    • Cash Drawer Troubleshooting

      Overview If your cash drawer is not opening, follow the troubleshooting steps below (depending on if drawer is connected to Ethernet printer or Bluetooth printer).   Troubleshooting for Drawer Connected to Ethernet Printer Make sure your receipt ...
    • Receipt Printer Troubleshooting

      Overview If your receipt printer is not printing, follow the troubleshooting steps below (for both Ethernet and Bluetooth printers).   Ethernet Receipt Printer Troubleshooting If using an ethernet connected receipt printer, follow the steps below.  ...