A transaction gets partially approved if a cardholder does not have enough balance on their debit, prepaid or gift card, thus only part of the full purchase amount is paid and there is a balance due which can be paid with a different card or a different payment method.

Currently eHopper does not support Partial Approval or Partial Authorization on any credit card terminals (Pax, Poynt, Dejavoo and ChargeAnywhere).

If you utilize a Pax credit card terminal with your POS, and a customer is trying to pay with a credit/debit card that does not have enough funds, the transaction will not go through, and the following error message will be displayed on POS payment screen:

In this case please select a different payment method to collect the payment, or proceed with a split payment.

If you have a different payment gateway set up, please contact your merchant service provider or processing company to have Partial Approval option disabled for your merchant account.