Overview

Kitchen Display System (KDS) is a digital screen connected to the POS system, routing items to the appropriate kitchen station to reduce serving time and to improve food quality. Designed to be working on touch screen devices, KDS helps its users to manage their serving processes in an easy and reliable way.

Prerequisites

KDS app is available for OmniChannel plan.

In the left navigation menu, go to Apps → App Directory and then install the KDS app. Download Kitchen Display System app from Google Play Store on your Android tablet: https://play.google.com/store/apps/details?id=com.bposapp.kds

Instructions

1. In the left navigation menu, go to Apps → App Directory and install the KDS app. 

2. Go to KDS app in left navigation menu in BO.

3. Select New screen to create a new KDS screen. For an extra KDS license, please contact support@ehopper.com
   
   

4. You can manage screen in Screen settings.
   
   

5. To create KDS screen categories go to KDS App > KDS Categories.
   
   

6. Add a KDS category by entering the name in the "Input Name" field (under where it says Add KDS Category and then selecting the + sign to the right of the field. (Ex: Pizza Station, Grill Station, Bar Station).
   
   

   Go back to your KDS screen and select a category for it:
   
   

7. Go to Category or Product settings to assign it to the specific screen. Check Send to KDS screen box and select a category from the drop down menu. Override for all products in category automatically assigns all the items that belong to this category to the selected KDS screen.
   
   

   
   
   

8. Install KDS app to your tablet. (You may download it here or search for Kitchen Display System in Google Pay Market)

9. Sign in with your eHopper account ID and KDS screen license generated in KDS app settings in BO.
   
   

10. Go to Settings and check Mute notification sound if needed. You can also select Dark Theme for your KDS app, or stay with the default white and blue one.
    The layout is 4 tickets per screen by default, Compact Layout switches it to 8.
    Pagination allows you to swipe whole pages instead of regular swiping.

11. Set up transition time for your KDS screen. At the expiration of Alert time ticket header will be highlighted in yellow, while for Late time it will be highlighted in red.
    
    

12. Help page will provide you with more instructions on how to operate with KDS app.

KDS Screen Manual

1. All open tickets will be displayed in Open tab, done tickets in Done tab and tickets on-hold in Oh-Hold tab.
   
   

2. You can transfer ticket from Open to Done tab by tapping Done button in the open ticket.
   
   

3. You can transfer ticket from Open to On Hold tab by tapping Hold button in the open ticket.
   



4. You can recall ticket from Done or On-hold tab to Open tab by tapping Recall in the ticket.
   
   

5. When an item is ready, just tap on it and it will be marked as done.

6. Ticket header displays order number, employee name, table number (if applicable), time when the order was received, and time counter showing how long the ticket is being in preparation.
   
   

7. Below header displays order type and customer name.

8. If a new item was added to an order, or the quantity of an item is increased, a new ticket is created:
   
   

9. If an item was deleted from a saved order, it will be marked red and crossed out. Please make sure to save orders after deleting items.
   
   

10. If item quantity was decreased in a saved order, it will be modified in the ticket, and a red “U” (updated) will appear next to the item name.
    
    

11. Modifiers or notes will be displayed below item names in tickets.
    
    

12. Done tickets can be deleted by tapping Delete Tickets button in top right corner:
    
    

13. If order was cancelled, ticket would be marked as Cancelled and highlighted as grey. Tap on Delete in order to delete ticket.
    

14. To mark all open tickets as done, please go to KDS navigation menu and tap Close Open Tickets: