Overview

Android POS tablets are designed to run reliably during daily business operations. By default, Android devices automatically download and install operating system (OS) updates. While these updates are helpful for personal devices, they can cause unexpected interruptions on POS tablets.

To ensure consistent performance and avoid disruptions during transactions, we recommend disabling OS auto updates on all Android tablets used with the POS system.

Why This Is Important for Your POS

Automatic OS updates can impact your POS system in several ways:

Prevent Unexpected Downtime

OS updates may install automatically and restart the device without warning. This can:

• Interrupt active transactions

• Temporarily take the POS offline

• Affect service during peak business hours

Ensure POS Compatibility

Our POS application is tested and supported on specific Android OS versions. Automatic updates may:

• Introduce changes that affect POS functionality

• Cause issues with connected devices (printers, scanners, payment hardware)

• Require additional troubleshooting or configuration

Maintain a Consistent POS Experience

Keeping all POS tablets on the same OS version helps ensure:

• Consistent behavior across registers

• Easier troubleshooting

• Faster support when assistance is needed

Before You Disable Auto Updates

Please keep the following in mind:

• OS updates often include security improvements

• Disabling auto updates means updates must be applied manually

• We recommend reviewing and applying updates only after POS compatibility has been confirmed

If you are unsure whether an update is supported, contact support at support@ehopper.com before installing it.

When You Should Disable OS Auto Updates

Disabling OS auto updates is recommended if:

• The tablet is used as a dedicated POS device

• The device is used during regular business hours

• Stability and uptime are critical to your operations

It may not be necessary for tablets used only for testing or training.

How to Disable OS Auto Updates

The steps vary depending on your tablet’s brand and Android version. Choose the method that applies to your device.

Option 1: Disable Auto Updates in Device Settings

Some Android tablets allow auto updates to be turned off directly in system settings.

Go to Setting on your device > Software update > turn off the toggle "auto download over WiFi"

Option 2: Disable Auto Updates Using Developer Options

Android provides a setting that prevents automatic system updates from installing.

Settings → About tablet

Tap Build number 7 times (until Developer Options unlock)

Go back → Developer options

Turn OFF:

Automatic system updates or Auto update system

This option may not be available on all devices. Check the user manual to identify how to turn off the auto updates on your device. 

Recommended Best Practices

• Use POS tablets only for POS-related activities

• Do not install OS updates during business hours

• Test updates on a non-production device first

• Contact POS Support before upgrading to a new Android version

Need Help?

If you need assistance disabling OS auto updates or are unsure whether your device is compatible with a newer Android version, please contact POS Support at support@ehopper.com before making changes.

Summary

Disabling OS auto updates helps keep your POS system stable and available when you need it most. By controlling when updates are installed, you reduce the risk of unexpected downtime and compatibility issues.