eHopper White Screen Troubleshooting

eHopper White Screen Troubleshooting

If you are using a supported eHopper device for your POS app and the app stopped working (white screen), please follow the steps below for troubleshooting, depending on the device you are using:

Windows device:

Clear cache:
1. open the POS app
2. press Ctrl+Alt+C+W on the keyboard
3. click on File in top left corner
4. click on Clear cache in the menu that appeared at the top left corner
5. log in screen will appear
6. deactivate the register in Back Office
7. log into the app
8. re-connect all the hardware that was connected to you POS (printer, cash drawer, credit card terminal, barcode scanner).

In case log in screen does not appear after the cache is cleared, please re-install the app and proceed with the steps 6-8.


Android device:

Clear cache:
1. go to Android settings > Apps > locate eHopper app > Storage > Clear cache
2. deactivate the register in Back Office
3. log into the app
4. re-connect all the hardware that was connected to you POS (printer, cash drawer, credit card terminal, barcode scanner).

In case the app still does not work, please re-install the app and proceed with the steps 2-4.



POYNT

Clear cache:

1. go to POYNT Settings > About
2. tap 10 times on PoyntOS Version
3. enter PIN 157953
4. go back to Settings 
5. go to Developer Preferences > System > Apps
6. swipe left twice to see ALL apps
7. find and tap on eHopper
8. click on Storage > Clear cache and data 
9. repeat steps 1-4 to lock down Developer Preferences
10. deactivate the register in Back Office
11. log into the app
12. re-connect all the hardware that was connected to you POS.

In case the issue still occurs, please contact support@ehopper.com to get assistance.


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