Customer Facing Display (CFD)

Customer Facing Display (CFD)

Overview

The Customer Facing Display (CFD) is a secondary screen application designed to enhance the customer checkout experience. It shows order details, pricing, splash images, and payment status, offering greater transparency and a chance for branding or marketing.

The CFD application can be found under the name Customer Facing Screen in the following locations:

  • PaxStore (for A3700 devices)

  • Google Play Store (for all Android devices except phones)

NotesNote: to activate this app in Back Office, contact us: support@ehopper.com


Uploading a Splash Image

  1. In Back Office > Apps > Customer Facing Display, click [Browse images].


  2. Upload your desired image and click Done.

Alert
  1. Only one image can be uploaded per account.
  2. This image will be used across all stores and all registers.


To check optimal resolution for your device:

  • Open the CFD app

  • View the splash screen

  • Tap the [?] icon to see resolution tips



Updating Splash Image

To change the splash image:

  1. Go to Back Office > Apps > Customer Facing Display

  2. Upload the new image

  3. Click Done

  4. On the device, tap the image 10+ times to open the settings menu

  5. Press [OK] to refresh the image


Activating the CFD App

  1. Launch the CFD app on your Android device.

  2. Enter your Account ID (same as POS account).

  3. Enter the License Key (same as POS license).

WarningImportant: The same license key must be used on both the POS and CFD to enable communication.

  1. Tap OK.

  2. On the POS:

    • Go to Settings > Customer Display

    • Enable the toggle

    • Perform a Synchronization

Info
  1. The app supports Android 7+ with flexible resolution and auto-scaling.
  2. Android devices with CFD and POS need to be on the same network.

CFD with PAX A3700 and Payment App

The CFD application can run simultaneously with a payment app (e.g., TSYS, FD) on PAX A3700 devices.

Steps:

  1. Launch the payment app on the PAX A3700.

  2. Minimize the payment app.

  3. Launch the CFD app.

  4. When the POS sends a payment request:

    • The terminal will automatically switch to the payment screen.

    • Once payment is completed, CFD will resume display.

Below are example screenshots from the CFD app on PAX A3700 devices:




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